Delivery Information

Deliveries to UK
Deliveries to Europe
Deliveries to Rest of the World
Exceptions to Express Next Day Delivery
Delivery Times for Personalised Products
Delivery Times for Electric Scooters and Hoverboards
Import Tax
Order Notification

Orders placed on the IWTBAG website are shipped from 2 main locations. Our fulfillment warehouses are based in the UK and China. Your order can be shipped from either of these locations; and not necessarily from your local country. Please be advised that the shipping location will be stated on the product description page, below the add to cart button.

All personalised gifts are shipped from our UK fulfillment facility.

*Electric Scooters and Hoverboards are shipped from our EU facility.

Please find our complete delivery details below.

Orders that need to be delivered to the UK:

If your order is shipped from the UK, then you will have the following delivery options:

  • UK Courier – Free Delivery: Royal Mail or Hermes (3-5 working days)
  • UK Express Delivery: Royal Mail or Hermes £8.99 (1 Working day)

If your order is shipped from China, then you will have the following delivery option:

  • UK Courier – Free Delivery: Royal Mail (9-15 working days)

Orders that need to be delivered to Europe:

If your order is shipped from the UK, then you will have the following delivery options:

  • International Courier Delivery: Hermes £9.99 (5-9 working days)
  • International Express Delivery: Hermes £19.99 (2-4 working days)

If your order is shipped from China, then you will have the following delivery option:

  • International Courier – Free Delivery: (15-22 working days)

Orders that need to be delivered to the USA:

If your order is shipped from the UK you will have the following delivery options:

  • Global Courier Delivery: Hermes, UPS, Fedex £19.99 (11-13 working days)
  • Global Express Delivery: Hermes, UPS, Fedex £29.99 (2-4 working days)

If your order is shipped from China, then you will have the following delivery option:

  • Global Courier – Free Delivery: (15-30 working days)

Orders that need to be delivered to the Rest of the World:

If your order is shipped from the UK, then you will have the following delivery options:

  • Global Courier Delivery: Hermes, UPS, Fedex £19.99 (11-13 working days)
  • Global Express Delivery: Hermes, UPS, Fedex £29.99 (2-4 working days)

If your order is shipped from China, then you will have the following delivery option:

  • Global Courier – Free Delivery: (15-30 working days)

Exceptions to Express Next Day Delivery

Some products may not be eligible for next day delivery. The delivery options and times will be clearly indicated on the product description page, underneath the add to cart button.

Delivery Times for Personalised Products

The delivery information stated above does not refer to personalised gifts. The delivery time for personalised gifts varies according to the type of product and it’s dispatch time.

Please note our personalised products are currently processed and dispatched from 2 UK locations, enabling us to offer you a wide range of  products, high quality control and reliable shipping times. If your order includes multiple items where the products are being processed and dispatched from both warehouses, then the delivery cost for each shipping location will be charged at checkout.

A personalised product is usually dispatched within:

  • 1-4 Working Days

The UK delivery times and costs are as follows:

  • UK Courier – Royal Mail £3.99 (Allow 5-7 Working Days For Delivery)
  • UK Courier – Royal Mail £5.99 (For Heavier Items) (Allow 5-7 Working Days For Delivery)

Please note, heavier items will automatically upgrade to the £5.99 UK Courier Royal Mail shipping options on the checkout page.

Next Day UK Delivery For Personalised Products:

A number of our personalised products are available for Next Day Delivery. If this is the case, it will be stated on the product description page under the “delivery information” tab. Next Day Delivery is only guaranteed if it has been paid for and your order must be placed before 12pm.

The Next Day Delivery cost is as follows:

  • Express Delivery – Royal Mail £8.99 (1 Working Day)

Please Note: If your order contains multiple items with a mix of next day available and non-next day items, only the items where next day delivery is available will be delivered next day. The other items within the order will be delivered within the standard delivery time frame provided.

Delivery to the EU is as follows:

  • International Premium Express Courier Service – £22.79 (Tracked & Signed For) (Allow 1-3 working days after dispatch for delivery)

Delivery to Rest of the World is as follows:

  • Global Premium Express Courier Service – £43.95 (Tracked & Signed For) (Allow 2-3 working days after dispatch for delivery to North America and 3-5 days to rest of the world)

Electric scooters and hoverboards shipped to the UK and Europe:

All orders for electric scooters and hoverboards are shipped from our EU facility and will have the following delivery options:

  • UK / International Courier – Free Delivery: DHL (3-10 working days)

All orders for electric scooters and hoverboards for rest of the world will be shipped via:

  • Global Courier: DHL £43.95 (3-10 working days)

DDU (Delivery Duty Unpaid) – Orders sent from outside of your country

All orders dispatched from outside of your country may be subject to local customs import duty, which is charged on the value of the purchase. If a customs charge is applied, you will be notified by the shipping company and it is your responsibility to pay them to receive your order.

Order Notification

IWTBAG will send you an email confirmation to acknowledge that your order is being processed and again when the order has been shipped. The email address used, will be the one you provided at the time of purchase or saved within your ‘My Account’ profile.