Frequently Asked Questions

You may find the answer to your question below. If you don’t find the answer to your question here, please get in touch with us by using the contact form.

What payment methods do you accept?

We accept VISA, Mastercard and American Express. Paypal and Amazon Pay are also accepted.

Can I change / cancel my order?

Yes it may be possible if we haven't already processed your order. If you need to cancel or change an order please contact us here. Unfortunately if your order has already been processed, then we won't be able to make any changes, however you can return it back to us.

Can I change the delivery address?

We try to ship out orders as quickly as possible, so once your order has been processed it will be difficult for us to make any changes. Please contact our customer service team as soon as possible and we will try our best to locate your order and make the requested changes.

Do you send out orders with the price details inside the package?

No we do not include any pricing information with your order.

How do I know if an item is in stock?

If an item is available to purchase then that means it is in stock. If an item is not in stock, the "out of stock" notice will be displayed next to it and you will not have the option to purchase it. On some occasions you may see an item with the "back order" notice showing. This gives you the option to purchase an out of stock item and it will be shipped out to you when it's back in stock.

Why hasn't my order arrived?

Delivery times do vary depending on the shipping method that you have selected, as well as the location that the item was shipped from. If you're not sure please check your confirmation email, as it will contain all of the details that you need to know. You can also track your order by logging into your account; or if you have not registered for an account, you can just check the tracking directly on the couriers website.

Please be aware that some personalised gifts take 2-3 extra days to process.

For full details of our delivery policy please visit our delivery information page.

Why do I have to pay import tax?

If your order is shipped from outside of your local country, then your item may be subject to import tax. Unfortunately this is out of our control. If a customs charge is applied, you will be notified by the shipping company and it is your responsibility to pay them to receive your order.

However you will be informed if your item is being shipped from outside of your local country, as we will state this on the product page. If there is no mention of this, that means it is shipped from the UK.

Why am I missing an item?

We apologise if a gift from your order is missing. Please contact our customer service team and we will arrange for the missing item to be sent out to you. Oh, and don't forget some items are shipped separately to other items you may have ordered, so any missing item may still be on it's way to you.

I've been sent the wrong thing

We apologise if you have received the wrong item. We try our best to make sure errors don't occur. Unfortunately sometimes mistakes can happen. Please contact our customer service team and let us know what you have received and we will arrange for the correct item to be sent out to you.

Will you ship to my country?

We ship out orders to USA, UK, Europe and the Rest of the World. Basically we deliver worldwide. Simply select your country from the drop down menu on the checkout page at the time of ordering.

What happens if I'm not in for delivery?

The courier will leave you a 'missed delivery' card. It's nothing for you to worry about. They will generally try to deliver again the following day; or you can call them to arrange a specific day/time for delivery. Alternatively you can arrange to collect it from your local depot. If you have any problems, or are unsure what to do, just contact us and we'll be happy to help.

How long does delivery take?

This depends on the delivery method you have chosen and also where the item is being shipped from. Our fulfillment centres are located in USA, China and the UK. If you need delivery to any of these countries and the item is shipped from the same country that you need it to be delivered to, then you'll be offered a next day service, an express service (2 working days) or an economy service (3-5 working days).

If you require delivery to any other countries; or if your item is shipped from a different country instead of your local destination, then the delivery times will be longer and vary between 14-28 days.

Please note personalised gifts are not available for next day delivery, as some may require up to 2-3 extra days to process.

Please visit our delivery information page for more details about our delivery policy.

I don't like my item, can I return it?

Yes of course! If you need to return your item please get in touch within 14 days of receiving your goods by using the contact form here. Refunds can take up to 14 days to be processed.

Unfortunately we are unable to accept returns on personalised gifts. However we may be able to help in another way. Please contact us.

You can find full details of our returns and refund policy here.